Privacy Policy

Effective Date: March 1, 2026

Welcome to Xtraspin Casino. Your privacy is important to us, and we are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Data Controller

Xtraspin Casino is operated by Xtraspin Ltd., a company registered in the United Kingdom.

Registered Address: 123 Gaming Street, London, UK, SW1A 1AA

Contact Email: [email protected]

Contact Phone: +44 20 7946 0958

2. Information We Collect

We collect the following types of personal data:

Identity Data: name, date of birth, gender.
Contact Data: email address, postal address, phone number.
Account Data: username, password, account preferences.
Financial Data: payment card details, bank account information, transaction history.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: information about how you use our website, products, and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

3. How We Collect Your Information

We collect data directly from you when you register an account, make deposits or withdrawals, participate in promotions, or communicate with us. We also collect data automatically through cookies and similar technologies when you visit our website.

4. Use of Your Information

We use your personal data for the following purposes:

To provide and manage your account and our services;
To process your deposits, withdrawals, and other transactions;
To verify your identity and comply with legal and regulatory obligations, including anti-money laundering (AML) and age verification;
To improve our website, products, and services;
To communicate with you, including sending service updates, promotional offers, and marketing communications (only with your consent where required);
To detect and prevent fraud and other unlawful activities;
To comply with legal obligations and enforce our terms and conditions.

5. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

Your consent;
Performance of a contract with you;
Compliance with a legal obligation;
Our legitimate interests, provided they do not override your rights and freedoms.

6. Sharing Your Information

We may share your personal data with:

Service providers who assist us in operating our business, such as payment processors, identity verification services, and IT service providers;
Regulatory authorities, law enforcement agencies, or other government bodies as required by law;
Affiliated companies within the Xtraspin group;
Third parties in connection with a merger, acquisition, or sale of assets;
Marketing partners, only with your consent.

All third parties we share data with are required to protect your information and use it only for the purposes we specify.

7. International Transfers

Your personal data may be transferred to, and processed in, countries outside the UK. Where such transfers occur, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner's Office (ICO), to protect your data.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, this means your data will be retained for a minimum of 6 years after account closure or last activity, unless a longer retention period is required or permitted by law.

9. Your Rights

You have the following rights regarding your personal data:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request correction of inaccurate or incomplete data.
Right to Erasure: You can request deletion of your personal data, subject to legal and contractual restrictions.
Right to Restrict Processing: You can request limitation of how we use your data.
Right to Data Portability: You can request to receive your data in a structured, commonly used format.
Right to Object: You can object to processing based on legitimate interests or direct marketing.
Right to Withdraw Consent: If processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at [email protected]. We may ask you to verify your identity before responding to your request.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyse site usage, and deliver personalised content and advertising. For detailed information, please see our Cookie Policy.

11. Security

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. Despite these measures, no method of transmission over the internet or electronic storage is 100% secure.

12. Children’s Privacy

Our services are not intended for persons under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a person under 18, we will take steps to delete such information promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page with an updated effective date.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer at:

Email: [email protected]
Phone: +44 20 7946 0958
Address: 123 Gaming Street, London, UK, SW1A 1AA

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. Visit their website at https://ico.org.uk for more information.